Field Notes
Field Notes
Practical writing on e-commerce platform integration, customisation pitfalls, and cutover discipline for Australian merchants.
Short pieces from client work and public post-mortems. No generic productivity essays — only questions that show up when storefronts, warehouses, and payment processors disagree.
Order states before interfaces
Why mapping paid, fulfilled, partially refunded, and on-hold beats wiring another webhook on day one.
Theme edits that survive a sale weekend
A short checklist for storefront customisation before you touch checkout scripts under promotional pressure.
Cutover rehearsals that feel slightly boring
The best go-lives are dull: freeze rules, named approvers, and a rehearsal that fails on purpose.
When two apps write the same customer field
A field-level conflict pattern we keep finding in storefront customisation reviews — and how to document it.