Legal
Refunds & cancellations
Refund rules for Desktop Maple consulting deposits, unused sessions, and work already started.
Effective date: 21 August 2026
This policy applies to programming consulting engagements with Desktop Maple Development Advisory (platform integration, storefront customisation reviews, and go-live accompaniment). It does not cover physical products, software licences, or subscription apps — we do not sell those on this site.
Eligibility
Refunds are assessed against the written engagement outline and the stage of work completed. Australian Consumer Law rights that cannot be excluded continue to apply.
Timeframe to request
Contact us within 14 days of the event giving rise to the request (for example, a cancelled scoping deposit or a missed session). Email contact@desktopmaple.click with your engagement reference.
Full refund situations
- You cancel a paid deposit before we begin discovery workshops and before any calendar hold blocks other clients (see cancellation notice below)
- We cancel an engagement for reasons within our control and no suitable alternative date is offered
Partial refund situations
- Discovery has started but build oversight has not — we refund fees minus a fair charge for hours already delivered and non-recoverable preparation
- A go-live standby window is shortened by mutual agreement — unused standby days may be credited or partially refunded
Non-refundable items
- Completed discovery artefacts already delivered to you
- Working sessions that occurred as scheduled (including sessions you missed without the notice below)
- Third-party costs you authorised in writing (for example, paid staging environments billed through us)
Cancellation & rescheduling
- 72 hours’ notice (business days) required to reschedule a booked workshop without charge
- Less notice: session fee may be retained
- Peak-season holds (documented in the outline) may require longer notice
Deposits
Deposits reserve advisor calendar time. If you withdraw after the reservation window stated in your outline, the deposit may be retained as a cancellation fee up to the unused value of reserved days.
No-shows
If you miss a scheduled session without notice, that session is treated as delivered for billing purposes. We will offer one courtesy reschedule per engagement when capacity allows.
Work already started
Once interface maps, risk registers, or paired sessions are underway, refunds reflect remaining unused scope only. We will itemise completed versus remaining work in writing.
Refund process & timing
- Email contact@desktopmaple.click with “Refund request” and your outline date
- We confirm eligibility within five business days
- Approved refunds are returned via the original payment method within ten business days of approval
Method
Refunds are issued to the account or card that paid. We do not provide cash refunds at the Perth office.
Contact for refund requests
Desktop Maple Development Advisory
Office 9, 42 Example Road, Perth WA 0000
+61 8 0000 6520
contact@desktopmaple.click